Free Shipping for US Orders over $35

Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions,
please just send it to shop@theflyingturtle.net

The shipping fee varies from product to product. At times, there will be discounts and special promos. Check on the particular product for the shipping fee and always be updated with our promos and discounts on our various social media outlets.

YES! As we’ve said, we have some promos and discounts with our products. At special times, we will offer free shipping for our products. Also, we will have items for FREE and all you need to pay is the shipping. Check out our announcement on our homepage or on our social media outlets.

Since all products are made-to-order, there is no definite and fixed number of days for the arrival of the product. Usually shipping will take around 3-7 business days, some locations allow 1-3 weeks.

As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.

Please refer to our return policy and for other concerns.

We aim to give feedback to all requests within 24 hours, but please allow 1-2 business days for the response. Our support team is primarily based in the UTC +7 and is available during standard business hours. We have a weekend staff to answer basic queries too.

We don’t offer telephone or video call support as of now.
Please contact with us via:
Email: shop@theflyingturtle.net

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