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Warranty & Support Services

Your warranty details let you know what coverage and protection you’re entitled to for your Auros product. Find information here for all of Auros’s warranty options. Check warranty status, renew, transfer, or register your Auros product. Or get one-time support for expired-warranty Auros products.

Warranty Status

Is your product covered under warranty? Check its warranty status and warranty expiration date here. Ownership Transfer Purchased a used Auros product or moved to another country? Transfer the ownership and/or warranty from one person to another or from one country to another.

Retail Registration

In addition to any applicable Consumer and/or statutory rights, the Supplier offers a manufacturer’s guarantee. The manufacturer guarantee is that the materials and workmanship of the Goods will be free from defects for a period of 10 years from the date that the Goods were collected by the Buyer or the third party carrier. The product guarantee does not cover normal wear and tear. The 10 year guarantee is only applicable to orders placed on or after 1st March 2016, any orders placed prior to this will have a 1 year guarantee. Clearance products do not qualify for this guarantee.
However this entire Clause 7.1 not apply if a fault arises due to: Abnormal use or working conditions, failure to follow instructions, misuse, alteration or unauthorised repair, wilful damage, improper maintenance or negligence on the part of the Buyer or a third party; or Any subsequent mechanical, chemical, electrolytic or other damage after risk has passed to the Buyer, which is not due to a defect in the Goods.